Privacy Policy, Terms & Conditions

2.1 Acceptance

By accessing or using this Site, you agree to these Terms & Conditions and any updates posted here. If you do not agree, please do not use the Site.

2.2 Changes to Terms

Physiocare may update these Terms at any time. Continued use after changes constitutes acceptance of the revised Terms.

2.3 Lawful Use

You must use the Site lawfully. You agree not to:

• use the Site for unlawful activities;
• interfere with the Site's operation or security;
• attempt unauthorized access to the Site or other users' data.

2.4 External Links

Third-party links are provided for convenience. Physiocare is not responsible for third-party content, privacy practices, or accuracy.

2.5 Accuracy & "As Is" Basis

Content may contain inaccuracies or be out of date. All Site content is provided "as is" without warranties (express or implied) of accuracy, completeness, or fitness for a particular purpose.

2.6 Viruses & Security

Physiocare does not guarantee the Site is virus-free. It is your responsibility to use malware protection and other precautions.

2.7 Intellectual Property

All content (text, images, videos, course materials, logos) is owned or licensed by Physiocare and protected by law.

• You may download/print content only for personal, non-commercial use, keeping copyright notices intact.
• Any other reproduction, distribution, modification, or commercial use requires written permission.

2.8 Trademarks

No rights or licenses are granted to use Physiocare trademarks without prior written consent.

2.9 Termination

Physiocare may suspend or terminate access for breaches of these Terms.

2.10 Jurisdiction

These Terms are governed by Indian law. Disputes shall be resolved in the courts of Mumbai, India.

3.1 Scope

This Privacy Policy explains how Physiocare collects, uses, shares, and protects information when you visit or interact with the Site, book services, or enroll in courses.

3.2 Information We Collect

a) Information you provide voluntarily:

• Name, email, phone, postal address
• Medical history / health information (for therapy)
• Professional/educational details (for courses)
• Payment details (processed by third-party gateways)

b) Automatically collected information:

• IP address, device/browser type, pages visited, session duration, referral source
• Cookies and similar tracking technologies

3.3 How We Use Your Information

We use your data to:

• deliver and manage physiotherapy services and course enrollments;
• communicate appointment reminders, course updates, invoices;
• process payments and refunds;
• improve Site function and user experience;
• send marketing or educational messages only if you opt in.

3.4 Cookies & Third-Party Tools

We use cookies and third-party analytics/advertising tools to measure Site usage and personalise experiences. You can manage cookies through your browser settings.

3.5 Sharing & Disclosure

Physiocare does not sell your personal data. We may share data with:

• healthcare professionals and instructors involved in your care or courses;
• payment processors and IT service providers (under contractual safeguards);
• legal or regulatory authorities when required by law.

3.6 Data Security

We use industry-standard measures (secure servers, encryption in transit, restricted access) to protect data. No system is perfectly secure; absolute protection cannot be guaranteed.

3.7 Data Retention

We retain personal data only as long as necessary for the purposes described, or as required by law. Specific retention periods can be requested via the contact details below.

3.8 Your Rights

You may (where applicable):

• request access to your personal data;
• request correction or deletion;
• withdraw consent to marketing communications;
• request portability of data.

To exercise these rights, contact: info@nonstopphysiocare.com.

3.9 Children

We do not knowingly collect data from children under 16 without parent/guardian consent. If you believe we have collected such data, contact us to request removal.

3.10 Changes to Policy

We may update this Privacy Policy. The "Last updated" date at the top will reflect changes.

4.1 Services Offered

Physiocare offers:

• in-person and online physiotherapy consultations and rehabilitation;
• certification courses and training programs for healthcare professionals.

4.2 Booking & Payments

Bookings and payments are subject to the Site's booking flow and the payment gateway's terms.

Course fees, cancellation, and refund rules will be described on the relevant course pages and during checkout.

4.3 Course & Content Use

• Course materials are for the registered learner's personal, non-commercial use only.
• Unauthorized sharing, reproducing, or commercial use of course content is prohibited.
• Certificates are issued upon meeting course completion criteria and may be revoked if misuse or fraud is detected.

4.4 Health & Consent

• You must provide accurate medical information before treatment.
• You consent to treatment and agree to follow therapist instructions.
• Physiocare is not liable for adverse outcomes resulting from withholding information or not following instructions.